Returns Policy

At Mstcam, we understand that sometimes returns are necessary, and we are committed to making the process as smooth as possible.

Initiating a Return

To begin a return, please contact our support team through our “Contact Us” page within 180 days of receiving your product. For a faster resolution, kindly include the following details in your message:

• Name on the Order
• Order Number
• Detailed Description of the Issue
• Photos Illustrating the Problem
• Preference for a Replacement or Refund

Please note: We are not responsible for customer errors, including spelling or grammatical mistakes, issues with original images, or ordering mistakes. We advise you to review your order thoroughly before completing your purchase.

Return Eligibility

We accept returns for non-sale items within 180 days of receiving your order. To be eligible for a return or exchange, items must be in their original condition—unwashed, unworn, with tags attached, and accompanied by a sales receipt.

Return Shipping

• Return Cost: $0.00
  We offer free returns for products that are damaged or defective.

Returns Procedure

Once you have contacted us at [email protected] and received an approved return address, please follow these steps:

1. Prepare Your Return Package:
   Include a printout of your purchase confirmation email along with all the items you wish to return.
2. Ship the Package:
   Send your package using your local post office or a courier service. Please provide us with the tracking number from the courier or post office.
3. Confirmation:
   Once we receive your items, you will receive an email confirmation. We will also notify you via email regarding the approval or denial of your refund request.

Need Assistance?

Customer satisfaction is our top priority. If you have any questions or need further assistance, please don’t hesitate to reach out to us through our “Contact Us” page or via the contact details below:

Yingcong Peng LLC
3723 1/2 Locke Ave,
Los Angeles, CA, 90032, United States Of America
Email:s[email protected]
Phone: +1 (318) 280-2327
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)

Thank you for choosing Mstcam. We are here to ensure you have the best shopping experience possible!