Refund Policy

At Mstcam, we want you to be completely satisfied with your purchase. Please review the following guidelines regarding exchanges, order cancellations, returns, and refunds:

Order Exchanges

Before placing your order, please carefully review all details—such as size, design, and quantity—to ensure accuracy. We are unable to process exchanges for errors in these selections. However, if you need to make a change, you may cancel your order within 4 hours and place a new one with the correct details. If you need assistance, our support team is here to help.

Order Cancellations

• Timeframe: Within 4 hours of order placement
• You may cancel your order within 4 hours. If you cancel beyond this timeframe, your order may have already entered processing, making cancellation unfeasible.
• Cancellation Fee: A 20% fee based on the total order value will be applied for cancellations after the initial timeframe.
• To cancel an order, please contact us via email.

Returns and Refunds

Eligibility:
Returns are accepted within 180 days of delivery. After this period, all sales are final, and refunds will no longer be issued.

Refunds are allowed under the following conditions:

• Items arriving damaged or broken
• Products that differ in design, size, or material from your original order
• Receipt of incorrect items
• Significant deviations from the product description

Ineligible Items for Return or Refund:

• Items that have been worn, washed, or altered
• Defective items not attributable to our oversight
• Items lacking original tags
• Items with minor, fixable thread issues

All returned items must be in their original condition and packaging.

Refund Claim Requirements

When submitting a refund claim, please provide:

• A shipping label or receipt for the return
• Proof of purchase
• Evidence of defects or discrepancies (photos and/or documentation)
• Any relevant communications (e.g., email screenshots)

Return and Refund Process

1. Contact Us:
   Send your inquiry along with the necessary documentation to [email protected]. We strive to respond within 2-3 business days regarding your eligibility for a refund or exchange.
2. Approval & Instructions:
   Once approved, you will receive a confirmation email with detailed instructions and the return address.
3. Return Shipping:
   Please send your package using a reliable courier service and include the carrier’s tracking number. Note that customers are responsible for the cost of return shipping.
4. Refund Processing:
   Refunds are typically processed within 2 business days after we receive your return. Once receipt is confirmed via email, we will issue a full refund, including the original shipping costs.
5. Further Delays:
   If you do not see your refund after 10-15 days, please contact your bank or credit card company for further assistance.

Important Notes

• Our refund policy is valid for 180 days from the delivery date.
• While you may return or exchange items within this period, return shipping costs remain your responsibility.
• We are not liable for any damages or losses incurred during the return shipping process.
• For issues related to ineligible requests or lost returns, customers are responsible for resolving these matters independently.
• Before starting a return, please contact our Support Team for assistance.

Contact Information

If you have any questions or need further help, please contact us through our “Contact Us” page or via the details below:

Yingcong Peng LLC
3723 1/2 Locke Ave,
Los Angeles, CA, 90032, United States Of America
Email: [email protected]
Phone: +1 (318) 280-2327
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)

Thank you for shopping with Mstcam. Your satisfaction is our top priority!