FAQ v2

Shopping Information

How do I find a product?
You can use the search bar at the top of our website to search for specific products or browse through our categories.

Can I save products to my wishlist?
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.

How do I know if a product is in stock?
Product availability is indicated on the product page. If a product is in stock, you will see an “Add to Cart” button. If it’s out of stock, you may see a notification or have the option to be notified when it’s back in stock.

Can I purchase products as a guest?
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.

Payment Information

What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, debit cards, PayPal, and bank transfers. (Please refer to our checkout page for the full list of accepted payment options.)

Is my payment information secure?
Yes, your payment information is secure. We use industry-standard security measures, including SSL encryption, to protect your data.

Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.

What happens if my payment fails?
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment details are correct and that you have sufficient funds in your account.

Order Returns

What is your return policy?
We offer a 180-day return policy. Eligible items can be returned within 60 days of receiving your order.

How do I return an item?
To return an item, please follow the instructions provided in your order confirmation email. Be sure to include a copy of the order invoice and return the item in its original condition.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.

Can I exchange an item?
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.

Need More Help?
If you have additional questions or need further assistance, please contact our customer support team via the “Contact Us” page on our website or email us at [email protected].

Store Information:
Yingcong Peng LLC
3723 1/2 Locke Ave, Los Angeles, CA, 90032, United States Of America
Phone: +1 (318) 280-2327
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)